Frequently Asked Questions

We get it. It’s not often that things are both simpler and a really good deal. But with GO, there’s no catch, just a better business model. By removing all the things that add cost and frustration to traditional car ownership, we can offer low monthly payments and a much better experience. No brick and mortar. No stressful negotiations. No hidden fees.

GO streamlines the car acquisition process through innovative technology and data management. By removing unnecessary overheads, we offer superior service at a fraction of the cost.

To be eligible, you must have ALL the following:

• Valid U.S. driver’s license (no temporary or short-term licenses accepted)
• Generally clean driving record
• A permanent driver's license in the state where the vehicle is picked up or delivered
• At least 25 years old
• Verifiable source of income (proof of income may be needed)

Please note: Meeting these minimum requirements does not guarantee approval. GO evaluates many factors and exceptions cannot be made.

In most cases we don’t ask for any kind of security deposit. But in some cases, depending on the evaluation process, a fully refundable security deposit may be required. This security deposit is totally refundable if the vehicle is returned without damage, unpaid charges, mileage overage, or excess wear and tear.

GO does not accept the following:

• Derogatory or limited credit
• Temporary Visas or Permits
• Ride-share use
• Co-signers
• Getting a car for someone else

The vehicles are new when we acquire them and come to our customers in the same condition, we receive them (‘new to you’). You’re the first customer to drive it. The vehicles are not demos or former daily rental.

Some vehicles returned early by another customer may be made available on the GO website. In those cases, those vehicles will be noted as such.

GO is perfect for anyone looking to get the right car for their monthly budget. Traditional vehicle financing usually requires a large down payment and other upfront fees. And with a lot of auto loans extending to more than 70 months, customers can end up underwater on their vehicle, owing more than it’s worth. With GO, there isn’t a huge down payment, and no burden of ownership.

Your driver's license enables us to verify your identity and eligibility by checking your Motor Vehicle Record (MVR).

When applying, you'll need to provide a photo of your valid U.S. driver’s license. Additionally, proof of income (e.g., recent pay stubs) or proof of residence (e.g., utility bill within the last 30 days) may be requested.

You can cancel your reservation with no penalty up to 72 hours from when your reservation was confirmed unless it is within 24 hours of scheduled delivery or pickup. Late cancellations forfeit the first month's payment and one-time $299 program fee.

At present, we cannot accept co-signers. Each customer must meet GO’s individual eligibility requirements.

In most cases, we don’t ask for any kind of security deposit.

However, depending on the evaluation process, a fully refundable security deposit may be required. This security deposit is completely refundable as long as the vehicle is returned without damage, unpaid charges, mileage overage, or excess wear and tear.

We use security deposits instead of increasing the monthly payment. This approach is fair and simple: instead of a $50-100 monthly increase to your payment (money you'd never get back), you provide a fully refundable security deposit to secure the lowest payment available.

Yes, we do a soft credit check and other evaluations to confirm eligibility. This will have no impact on your credit score.

Most cars come with standard roadside assistance through the vehicle manufacturer, covering services such as towing, battery jump start, flat tire change or inflation, gas delivery (varies by make) and lock-out service.

Coupons are applied in increments of up to $125 per payment and only to vehicle monthly payments. Coupons, promotions, and discounts only apply to vehicle monthly payments and do not apply to other payments such as vehicle reservation deposits or one-time charges.

The Florida State Surcharge is a tax. The State of Florida charges a $2 per day tax on all rentals and leases for the for first 30 days a consumer has a single vehicle.

This is a one-time charge and would only be charged again if you changed vehicles.

We accept all major credit cards and ACH (bank transfer) payments. Credit card payments incur a 2.99% processing fee.

For each successful referral, both parties receive a $250 credit applied to their accounts within 90 days of the referred customer's vehicle delivery.

Yes, late payments incur a $25 per day fee. Payments that are returned or declined for insufficient funds are assessed a $25 fee. All fees are plus tax.

Your tax is based on local tax rates in your zip code. For example, if the local total tax rate is 6% and your monthly payment for the car is $349, your monthly tax payment is $20.94

Your first monthly payment is due upfront when you reserve your vehicle. This payment will include your car, tax, one-time program fee, and any other charges (if applicable).

All subsequent payments are automatically charged monthly from the date you receive your car. In the event your payment date falls on a holiday or a weekend, you might be charged a day or two early.

Your billing cycle begins the day you receive your car.

Your first month's payment is due in advance. All following payments are automatically charged monthly from the date you receive your car. In the event your payment date falls on a holiday or a weekend, you might be charged a day or two early. Your billing cycle begins the day you receive your car.

That's right! There’s never a down payment. When you order your car, you simply pay for your first month. Your billing cycle does not begin until you receive your car. Unlike traditional car financing, which requires non-refundable down payments, GO requires no down payment. The only “extra” payment is the one-time $299 program activation payment.

In some cases, depending on the evaluation process, a fully refundable security deposit may be required. This deposit is fully refundable if the vehicle is returned without damage, unpaid charges, mileage overage, or excess wear and tear.

If you decide the vehicle is no longer for you, simply give us 30 days' notice and pay the $999 restocking fee to return it. The restocking fee covers the normal and customary costs associated with a vehicle’s return

We know no one likes “extra” charges. However, at GO we believe that being upfront and transparent is always the best though. The one-time $299 program Activation Fee covers your personalized onboarding experience and is the only extra fee you’ll pay to get your subscription started.

Yes, all our cars come with their full factory warranty.

You may also receive a notification from GO via My Account, email, or text. We will provide you with the information about the required service.

Sometimes your vehicle may notify you on the dashboard when it is time to have maintenance done. If this happens, please email us at service@drivego.com for assistance.

Routine preventative maintenance is included with your subscription and is easy to take care of. You will have your maintenance done at a provider in your area that we have partnered with to keep the car healthy for the duration of your subscription.

GO pays for oil changes and tire rotations based on time or mileage as recommended by the manufacturer of the vehicle you are driving. Also, if over time the tires or brakes need to be replaced because of normal wear, we’ll take care of that too!

Items that we don’t pay for are things like wiper blades, light bulbs, and other heavily used day to day items that vary on replacement timing due to climate and use.

Please don’t take the car to your local shop to have routine maintenance done as we do not reimburse for maintenance that is done outside of our partner network.

The safety of our customers and the health and reliability of our vehicles are top priorities. We monitor all active recalls associated with our vehicles. When we receive information that requires action to resolve a recall, we will notify you via email and/or text.

Once you have been notified of a recall, you will need to make an appointment at your nearest dealer to have the work completed. There is no charge to resolve recalls and you can make the appointment for a time that works best for you. Once the recall is complete, email a copy of the paperwork to service@drivego.com. All recalls need to be completed within thirty (30) days of being notified by GO (subject to parts availability by the manufacturer). More urgent recalls will be noted as such in our initial contact with you.

Your subscription does not include payment for tolls or a toll transponder. You may use your own transponder in your subscribed vehicle. In the event you use a toll road and do not have a transponder, you are responsible for paying the toll. If GO receives notice of unpaid tolls while the vehicle is in your possession, you will be charged $7.95 for each calendar day when tolls are incurred at the highest undiscounted rate. The convenience fee is charged regardless of the amount of the toll(s). Other violations such as parking tickets will incur a $25 fee per violation.

Let’s hope that does not happen! But in the worst-case scenario, you are responsible for any fines and retrieval of the vehicle. Contact us at service@drivego.com if additional documentation is needed during the retrieval process.

Below are links to most major toll authorities. GO does not warrant that this represents all tolling agencies only that these are the most common ones in the markets where we do business.

E-ZPass
SunPass
NTTA
HCTRA
NC Quick Pass
Peach Pass

Any evidence of smoking in our vehicles, such as burn marks or persistent smoke odor is considered excess wear and will be subject to an additional cleaning fee of $500.

Yes! But precautions should be taken to prevent damage or clean up after pets. Upon return of the vehicle, pet hair, odor, and dander still in the car will be considered excess wear and is subject to an additional cleaning fee of $500.

If pets cause tears, scratches, or stains that cannot be removed in interior fabric, these will incur repair fees as they are often difficult and expensive to repair. In general cuts, tears and rips on the floor mats are considered normal. But cuts, tears, and rips on the carpet, upholstery or interior fabrics will be considered more than normal use and require repair.

If the worst should happen the first thing you need to do is call 911 and get an official police report. When you’re speaking with any other parties involved in the accident or to the police, it’s important that you’re factual but don’t admit fault. Once any emergency issues have been handled and you’re safe, complete an incident report here.

You’ll need the following:

• The date, time, and location of the accident or incident
• The name, address, date of birth and driver's license number of all the people involved (including all drivers, passengers, and witnesses)
• The insurance policy number and the name and phone number of the insurance company and agent for all the vehicles involved (regardless of any assessment of fault)
• Pictures and/or video footage of the scene, including all cars and property involved in the accident
• The license plate numbers of any other vehicles involved, their make and year, and their vehicle identification number
• A police report

If your vehicle is not drivable, you can contact Roadside Assistance to have your vehicle towed to an authorized repair center. If your vehicle is towed by any other party, you will be responsible for any fees associated with retrieving the vehicle.

You will need to obtain a repair estimate from a vehicle repair shop. Once received, please email your repair estimate to service@drivego.com. Do not begin repairs on your vehicle until you are authorized by GO to do so.

Neither GO nor GO’s insurance policy provide for a rental or replacement vehicle while repairs are being made.

In the event of a total loss, once we’ve received all necessary documents from all parties, you can select a replacement vehicle. If the choice is made to cancel at the time of a total loss, all cancellation policies will apply.

Customers are required to add their GO vehicle to their existing auto insurance policy or obtain an insurance policy that meets GO’s minimum coverage standards. More information can be found here.

You are responsible for your vehicle and making sure it’s kept in good condition. If your vehicle is returned with damage or excess wear and tear, there will be a charge. You can read more about normal compared to excess wear and tear here.

We absolutely do. Once you’ve set up your account, you’ll get a unique referral code. Then, when your friend orders a car using your code, we’ll add $250 to your account and to theirs. Once you’ve got your code, there’s no cap; if you refer 10 friends, you get $2,500.

Unfortunately not, no.

No, all cars are registered to GO so we’ve already dealt with it for you.

No, all GO vehicles are titled and registered to GO rather than to customers. This means you avoid the hassle and expense of titling and registering.

We don’t actually buy cars from our customers, but we do have partners who might be interested in buying your car. We can put you in touch, to make selling your current vehicle seamless. Just contact a member of the GO team to find out more.

Yes, we prioritize data security and employ encryption measures to safeguard all transmitted information.

GO operates in multiple markets (see the bottom of our website for a current list), with additional locations coming soon.

You can review our Terms & Conditions here.

Due to high demand, cars typically “sell” out early. We recommend reserving your car in advance to secure your preferred delivery date.

You can create an account and login via our website to access and manage your account.

GO operates solely online to minimize costs and pass savings along to its customers.

We offer a range of popular models including Sedans, SUVs, Crossovers, Pickups, and Minivans.

Your vehicle is delivered directly to your home by our third-party partners, allowing us to reach more neighborhoods easily. Upon arrival, the delivery team will request identification and conduct a visual inspection with you to note the starting mileage and verify the vehicle's condition. This information is recorded on a digital condition report for your records and reviewed by GO upon the vehicle’s return.

Inside the glovebox, you'll find the vehicle registration. If necessary, a temporary license plate may be provided initially, with a permanent plate sent to you afterward. The entire delivery process usually takes about 15 minutes.

For any vehicle-related inquiries, feel free to reach out to us at fleet@drivego.com. While our delivery partners aren't vehicle experts, we're here to ensure you have all the information you need.

You can keep the car for up to 3 years.

You will receive two keys at delivery. Both keys will be required to be returned with the vehicle at the end of the Subscription.

In most cases yes, you can buy the car eventually. However, unlike a lease, there’s no upfront residual value set. The price of the vehicle will be determined based on market pricing at that time.

GO delivers all of its vehicles at no charge to you. Your home delivery will occur once we ensure the vehicle is prepared and meets our standards.

You can select mile allocations of 833, 1000, or 1250 per month, equivalent to 10k, 12k, or 15k per year, respectively. Your monthly price will vary based on the number of miles you select. Your mileage is calculated monthly and unused miles rollover to the next month.

GO offers a curated selection of popular models, colors, and configurations to streamline the process and lower costs. Special orders and customizations are not available.

We understand that life changes can happen! If you are moving you have the following options:

• Continue Your Subscription: As long as you are moving to an area that is currently one of GO’s markets, there’s a chance you can keep your subscription. Email us at bililng@drivego.com with your request and we will work with you to keep you in the car.
  
  It is important to note that even if approved, you may be required to pay a deposit to cover the cost of transporting the vehicle back to its original market.
  
  Your payment may change based on the new area you’re moving to as well if the sales tax rate is different. Sales tax is based on where you live.

• Return the Vehicle: You can provide a 30-day notice to cancel your subscription and return the vehicle to the drop-off location in your area prior to moving.

If you choose to cancel your subscription your subscription period, the $999 restocking fee will apply.

To reach Roadside Assistance, call the number for your vehicle Make:

BMW(800) 332-4269

Chevrolet(800) 243-8872

Chrysler(800) 521-2779

Dodge(800) 521-2779

Ford(800) 241-3673

Hyundai(800) 243-7766

Jeep(800) 521-2779

Kia(800) 333-4548

Mazda(800) 866-1998

Mercedes-Benz(800) 367-6372

Nissan(800) 225-2476

Toyota(800) 444-4195

Volkswagen(800) 411-6688